Changed your mind? We would be happy to accept returns of your purchased items that you don’t like. Please note that Nurihaus only accepts returns for the products purchased on our website (www.nurihaus.com), and your refund may be reduced by the amount of any applicable shipping fees. It won’t be possible for you to make a return after confirming your purchase.
How to return and get your refund
Before returning the product(s), please contact Nurihaus Customer Service at support@nurihaus.com within 48 hours after receiving your order.Our support team will assist you from the beginning to the end.
Please do not send us the product(s) without notifying us. Any product(s) returned to Nurihaus without prior notification will be considered an unauthorized return, and you will not receive a refund for the product(s), and Nurihaus will not ship the product(s) back to you.
When contacting Nurihaus Customer Service, please provide the following information:
A customer order details included in your Nurihaus invoice (i.e., receipt, order number, date of the delivery, etc.)
Send us back the product(s) you wish to return to Nurihaus in its original packaging within 7 days after contacting our Customer Service. Item(s) returned in a new packaging other than the original may not be eligible for the refund.
Please note that return product(s) must be received by Nurihaus as-new or as-shipped-by-Nurihaus condition. The item(s) should be in a saleable condition (i.e., the original tags and labels are still attached, the item(s) is/are in its original packaging (if any), and the item(s) is/are unworn, unused, and as sold). We cannot offer you a refund once the product(s) has/have been opened and used.
You will be responsible for the cost and risk of returning good(s). We strongly recommend purchasing postage insurance for the high-value item(s) or breakable good(s).
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. You will receive the amount after any applicable shipping fees are deducted.
Make sure you won’t be able to return your purchased item after you confirm your purchase. You must requestwithin 48 hours after receiving your order because your purchase will be automatically confirmed after 1 week of delivery.
2. Defective Goods Refund
We are sorry if you have found flaws in your ordered good(s). Don’t worry. We offer a full refund for the product(s) with factory defects, missing parts, or other problems originating prior to shipment. Sadly, we do not offer exchanges at the moment. If you’d like the same product but new, 1. get a refund for your old product and 2. please order a new one. The full refund only applies to the defective good(s) and does not apply to any damage on the packaging.
How to return and get refunds
Please contact Nurihaus Customer Service at support@nurihaus.comwithin 48 hours after receiving your order first. Our support team will assist you from the beginning to the end.
Please do not send us the product(s) without notifying us. Any product(s) returned to Nurihaus without prior notification will be considered an unauthorized return and you will not receive a refund for the product(s). Nurihaus will not ship the product(s) back to you.
When contacting Nurihaus Customer Service, please provide the following information:
A customer order details included in your Nurihaus invoice (i.e., receipt, order number, date of the delivery, etc.)
The photographs/videos of the issues
Please send us back the product(s) you wish to return in its original packaging within 7 days after contacting Nurihaus Customer Service. We strongly recommend you use the designated mail carrier to send us back your package. If not possible in any case, you may use the available mail carrier and notify us via support@nurihaus.com. Please send us the receipt of return shipping so that we can reimburse you for the cost. We would like you to purchase postage insurance for the high-value item(s) or breakable good(s).
Item(s) returned to us will undergo an inspection, and it may be necessary to send the item(s) away to the manufacturer to confirm the fault. We understand that waiting is tough, but please be patient with our support team and any manufacturer representatives who ask to work with you to diagnose the problem accurately.
Nurihaus will cover return shipping costs incurred due to the receipt of defective good(s)
We will notify you once we’ve received and inspected your return. After confirming that the fault is on our end, you will be automatically refunded on your original payment method.
Cosmetics and Food items: If you find any defects on your cosmetics or food items, please do not apply to your skin or consume. Please contact Nurihaus Customer Service immediately at support@nurihaus.com.
3. Damaged Goods Refund
Things happen during the delivery process. It is not your fault. We offer a full refund for item(s) that has/have been damaged by the carrier while in transit. Sadly, we do not offer exchanges at the moment. If you’d like the same product but new, get a refund for your old product and order a new one. The full refund only applies to the damaged good(s) and does not apply to any harm on the box packaging. Please do not discard the damaged item(s) and original packaging during the refund process.
How to get refunds for Damaged Good(s)
Please contact Nurihaus Customer Service at support@nurihaus.comwithin 48 hours after receiving your order first. Our support team will assist you from the beginning to the end.
When contacting Nurihaus Customer Service, please provide the following information:
A customer order details included in your Nurihaus invoice (i.e., receipt, order number, date of the delivery, etc.)
The photographs/videos of the issues; We recommend you take as many pictures (in detail) as possible to provide evidence.
We will undergo inspection with your provided evidence. We may ask you to send us more proofs or even the damaged product(s) to Nurihaus for further examination. We understand the process is daunting, but please be patient with our support team and any manufacturer representatives who ask to work with you to diagnose the problem accurately.
Nurihaus will cover return shipping costs (if occurred) incurred due to the receipt of damaged goods.
We will notify you once we’ve received and inspected your return. After confirming that the fault is on our end, you will be automatically refunded on your original payment method. Result for the claims from the shipping carrier.
Cosmetics and Food items: If you find any damages on your cosmetics or food items, please do not apply to your skin or consume. Please contact Nurihaus Customer Service immediately at support@nurihaus.com.
4. Missing items / Incorrect items / Extra items
Sorry that something is not right. If you are missing items from your order or received incorrect or extra items, please do not hesitate to contact Nurihaus Customer Service at support@nurihaus.com within 48 hours after receiving your order. Our support team is always available to assist you. We will look into this issue and help you to get the problem resolved.
5. Cancellation
Once we receive your order, your package will be processed quickly. Once the order is being processed, it is impossible to cancel your order. We highly recommend checking your items in the cart before making payment.